1. Who we are
KRH Valeting, trading as KRH Valeting, is responsible for the personal information described in this policy. You can contact us at andrew@krhvaleting.com, 07572085693.
2. Information we collect
Type of information | Examples
Contact details | Name, telephone number, email address, billing address and preferred contact method.
Booking and vehicle details | Vehicle registration, make and model, service address, access instructions, selected service, vehicle condition and booking history.
Payments | Amount paid, payment status, refunds and payment references.
Communications | Emails, texts, call notes, quote requests, complaints and records of choices or consent. We DO NOT record telephone calls.
Service evidence | Photos or videos used to record vehicle condition, access, work completed or an incident.
Website information | IP address, browser/device information, pages viewed, referral information and cookie choices.
Marketing choices | Whether you have asked to receive marketing or agreed to optional promotional use of images or testimonials.
3. How we use your information
Purpose | Main reason we may rely on
Provide quotes and answer enquiries | Steps you ask us to take before a contract; legitimate interests where appropriate.
Create and manage bookings | Contract; legal obligations; legitimate interests in running the booking service.
Provide the detailing service | Contract and legitimate interests in delivering and documenting the service.
Take payment and issue refunds | Contract, legal obligation and legitimate interests.
Prevent fraud and deal with disputes | Legitimate interests and legal claims.
Keep tax, accounting and business records | Legal obligation and legitimate interests.
Send direct marketing | Consent where required, or another lawful route where the law permits it. You can opt out at any time.
Use images for advertising | Your separate optional consent where consent is the basis relied on.
4. Operational photographs
We may take proportionate photographs or video where reasonably necessary to record visible vehicle condition, access, progress, completion or an incident. These images are not automatically used for advertising. Marketing use is dealt with separately in our Photography and Media Policy.
5. Where information comes from
Most information comes directly from you. We may also receive information from another person who books on your behalf, our payment provider, booking platform, website provider, analytics tools, insurers, professional advisers or public sources where this is lawful and relevant.
6. Who we share information with
We only share information where there is a proper reason. This may include [BOOKING PROVIDER], [PAYMENT PROVIDER], [WEBSITE HOST], [EMAIL/SMS PROVIDER], accountants, insurers, professional advisers, IT providers, subcontractors working on a booking, law-enforcement bodies, regulators or a buyer of the business where appropriate.
7. International transfers
Some suppliers may process information outside the UK. Where this happens, we use the protections required by UK data protection law, such as an adequacy decision or approved contractual safeguards.
8. How long we keep information
Record | Typical retention - customise this
Enquiries that do not become bookings | [e.g. 12 months]
Booking, invoice and payment records | [e.g. 6 years after the relevant financial period/contract]
Operational vehicle images | [e.g. 90 days], unless needed for a complaint, insurance matter or legal claim
Complaints and claims | [e.g. 6 years after closure, depending on the issue]
Marketing records | Until you opt out, plus a limited suppression record so we can respect the opt-out
Cookie/consent records | For as long as reasonably needed to demonstrate the choice and manage future preferences
9. Your rights
Depending on the circumstances, you may have rights to ask for access to your information, correction, deletion, restriction, portability, or to object to certain uses. You can withdraw consent where we rely on consent. These rights are subject to legal conditions and exceptions.
10. Marketing
You can stop direct marketing at any time by using the unsubscribe option or contacting [EMAIL]. Stopping marketing does not stop service messages about an existing booking.
11. Cookies and website technologies
Our Cookie Policy explains the cookies and similar technologies used on [WEBSITE URL]. Where consent is required, non-essential technologies are not used until you make the relevant choice.
12. Security
We use reasonable technical and organisational measures to protect personal information. No system is completely secure, so please do not send unnecessary sensitive information through ordinary email or messaging.
13. Data protection complaints
If you think we have handled your personal information incorrectly, contact us at andrew@krhvaleting.com. We will provide a clear route for complaints, acknowledge a data protection complaint within 30 days, take appropriate steps to investigate it, keep you informed where appropriate and communicate the outcome without undue delay.
You also have the right to complain to the Information Commissioner’s Office. We would appreciate the chance to address your concern first, but you do not lose your right to contact the ICO.
14. Changes to this policy
We may update this policy when our services, suppliers or legal obligations change. The latest version will be posted on our website with the updated date.
Privacy Policy
How we collect, use and protect personal information.
Last updated: 9 August 2026